When you are looking after vulnerable people, you need staff that you can rely on.
And if there are times when you need extra help to meet your staffing needs, you also need an agency that won’t let you down.
At Next Generation, we are so sure of the quality of our service we offer a seven point guarantee that means if we don’t deliver complete satisfaction on all seven points, you won’t pay us a penny for the shift we covered. Our guarantees are:
• whatever time you contact us, day or night, we will answer your call within three rings
• we will phone back within 15 minutes to give you the name of the staff member we will supply or an update
• where you are an existing client, we will supply you with a staff member who has been to you before, unless you tell us otherwise
• our staff member will be on shift ten minutes before the agreed time
• our staff member will not drop out at short notice
• you will be 100 per cent happy with the quality of the staff member supplied
• we will follow up each shift with an assessment form, to gather your feedback.
For more information about Next Generation, please contact us.